Red Line Roofing

Privacy and Refund Policy

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Refund policy

"Booked appointments are non-refundable. Please provide a 48-hour notice for changes."

Privacy Policy

Red Line Roofing & Waterproofing Consultants LLC

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to contact and support you, as well as to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to {company_name}.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the advertisement, website, or application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

First name and last name
Email address
Phone number
Location details such as your address, city, or country
Any other data such as personal preferences, requirements, or comments

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy was last updated on August 4th, 2023

Contact Us

If you have any questions about this Privacy Policy, You can contact us via email at Info@RedLineWaterproofing.com

Terms & Conditions

TERMS & CONDITIONS

General:
In the event of a cancelation by the customer prior to the commencement of work, a liquidated damageTERMS & CONDITIONS

General:
In the event of a cancelation by the customer prior to the commencement of work, a liquidated damages fee, amounting to 10% of the total contract value, will be applied. This fee is intended as compensation for Red Line Roofing & Waterproofing Consultants LLC for the cancelation, recognizing the challenge of precisely quantifying actual damages. Both parties agree that this fee constitutes a compensatory measure, not a penalty. Red Line Roofing & Waterproofing Consultants LLC reserves the right to retract this proposal or cancel the Agreement if initial pricing contains typographical or mathematical errors, or if unforeseen circumstances cause the project’s cost to exceed the estimated pricing. Furthermore, the company may cancel the Agreement or propose a Change Order in response to uncontrollable material price increases exceeding 5%. The use of “or” in this agreement implies inclusion, “including” denotes an absence of limitation, “days” refers to calendar days, and singular terms encompass their plural equivalents. This proposal is subject to amendment or withdrawal if not accepted within 7 days.

Disputes:
Should litigation or enforcement of this contract become necessary, the prevailing party shall be entitled to recover all related costs, including reasonable attorney’s fees. Any legal proceedings for enforcing this contract shall be initiated in either Charlotte County, Florida, or the county where the contracted work is performed.

Contingencies:
The customer acknowledges that price and schedule may be subject to reasonable adjustments by Red Line Roofing & Waterproofing Consultants LLC under certain conditions. These include, but are not limited to, Acts of War, Terrorism, Natural Disasters, Hurricanes, Tropical Storms, Windstorms, Strikes, Accidents, shortages or price increases of petroleum, asphalt, concrete tiles, metal materials, and changes in building codes or their enforcement. Additional charges resulting from these contingencies will be reasonable and invoiced promptly. The customer agrees to adhere to regular payment terms for these additional charges. Should additional work outside the original scope be necessary, Red Line Roofing & Waterproofing Consultants LLC may engage other contractors after consulting with the customer. Furthermore, if the client agrees to any additional work, they will be responsible for all related costs.

Repair Rights:
Clients are required to inform Red Line Roofing & Waterproofing Consultants LLC in writing within a (3) three-day period following any claim, defect, or issue arising from the work, services, or materials provided under this Agreement (hereinafter referred to as an “Occurrence”). This notification allows Red Line Roofing & Waterproofing Consultants LLC the initial opportunity to address the issue. Failure to provide timely written notice will result in the forfeiture of the right to make any claims against the Contractor related to that occurrence, including those based on law, equity, contract, warranty (whether express or implied), tort, or federal or state statutory claims.

Regarding Third-Party Equipment:
Clients bear the responsibility for the removal, storage, and re-installation of any third-party equipment, such as solar panels, heating systems, television dishes or antennas, or plumbing-related systems, located on the existing roof prior to the commencement of work by Red Line Roofing & Waterproofing Consultants LLC. Given our specialized expertise in roofing, we do not undertake the removal and re-installation of such equipment. Consulting a specialist in the relevant field is advised for handling these systems. Additionally, the installation of these systems on the new roof is discouraged due to the potential risk of water penetration. Areas with third-party penetrations are excluded from our roofing warranty. If there are systems on the roof that are no longer desired, Red Line Roofing & Waterproofing Consultants LLC will remove and dispose of them at no additional cost, provided that a written request is submitted. Verbal requests will not be acknowledged.

Exclusions and Limitations:
Red Line Roofing & Waterproofing Consultants LLC is not responsible for any minor or hairline cracks in the ceiling resulting from the roof’s removal and re-installation, nor for any damage caused by dust or debris during the work. Additionally, the contractor disclaims liability for any injury or damage caused by nails. Clients are advised to undertake ALL necessary precautions such as trimming the lawn before work begins, wearing protective footwear, restricting children’s access to the construction area, and adhering to ALL safety measures and instructions provided by on-site supervisors, site foremen, managers, crew members, etc.

Scope of Work:
This contract's scope is limited to the areas above the sheathing. Red Line Roofing & Waterproofing Consultants LLC shall not bear responsibility for any potential damages to electrical, plumbing, HVAC, low voltage systems, fire sprinkler lines, or other mechanical devices or materials situated beneath the sheathing. Furthermore, it is explicitly stated that our personnel will not engage in accessing attic or crawl space areas for the purpose of connecting, disconnecting, or reconnecting systems related to HVAC, gas, plumbing, electrical wires/devices or exhaust vents.

Payment Terms:
Full payment is required upon request. Any deviations from these terms must be pre-approved in writing by Red Line Roofing & Waterproofing Consultants LLC. Credit/Debit card transactions exceeding $500 will incur a 2.95% convenience charge.

Past Due Payments:
Should the customer fail to fulfill payment obligations for any job, Red Line Roofing & Waterproofing Consultants LLC reserves the right to halt work on the specific job or any related jobs. Any delays caused by such suspension of work will not be the responsibility of Red Line Roofing & Waterproofing Consultants LLC, and all resulting losses or fees incurred due to these delays will be borne solely by the customer.

Late Charges:
Payments are expected as per the agreed terms. Any outstanding amounts past these terms will accrue interest at 1.5% per month (18% annually) or the highest rate permissible by law, whichever is greater. Interest accrual begins on the 31st day following the payment due date. The Customer is responsible for reimbursing Red Line Roofing & Waterproofing Consultants LLC for all reasonable costs associated with the collection and enforcement of the Customer’s contractual obligations, including but not limited to attorney’s fees and collection expenses.

Insurance:
Red Line Roofing & Waterproofing Consultants LLC maintains all necessary and customary insurance coverage appropriate for the roofing industry. This includes compliance with statutory requirements for Workers Compensation Insurance. Certificates of Insurance are available to clients upon request.

Warranty:
The warranty for roofing services is as specified in the proposal. Red Line Roofing & Waterproofing Consultants LLC reserves the right, at its discretion, to suspend or revoke this limited warranty due to nonpayment for services within 30 days post-final billing, or if there is misrepresentation by the owner in a claim. Warranties become void if the client fails to make payment but will be reinstated to their original terms upon receipt of full and final payment.

Dump Services/Fees:

Please be advised that Red Line Roofing & Waterproofing Consultants LLC follows all local landfill regulations and fee structures for the disposal of construction and demolition (C&D) materials. Accepted materials at the designated landfill include asphalt, brick, clean cardboard, concrete, lumber, metal, and various other construction-specific waste. A comprehensive list of accepted and non-accepted materials is available upon request. It is important to note that certain items like furniture, household goods, carpeting, and vegetation are not permitted as C&D waste. (Any such materials found at the time of disposal & charged as extra, will be the responsibility of the client).

All relevant tipping fees apply as per the local landfill’s latest fee schedule. These include, but are not limited to, fees for solid waste, yard waste, tires, and specific types of hazardous materials such as friable asbestos. A minimum fee of $85 plus double (2x) the original disposal amount, is charged for ALL un-separated waste, and additional fees may apply for the transfer station services. Our commitment to environmental stewardship and regulatory compliance means adhering strictly to these guidelines, ensuring responsible disposal of waste materials generated from ALL our projects. For any project involving waste removal, we appreciate your cooperation in supporting our efforts to maintain a clean and safe environment.

C&D MATERIALS ACCEPTED AT THE LANDFILL

Asphalt materialGypsum wallboard (drywall)BrickLighting fixtures without bulbs or ballastsCabinetsLumberClean cardboardMetalConcreteMetal ScrapsConcrete blocksPlumbing Fixtures (toilets, sinks)Counter topsRoofing MaterialsDrywallPipeElectrical wire, receptacles, conduitSiding (Non-Asbestos)Flooring (not carpet or padding)Windows

MATERIALS NOT ACCEPTED AS C&D AT THE LANDFILL

Athletic equipment FurnitureBroken window glass without the frameHousehold goods / (Organic Decay)Carpet and carpet paddingLandscape lumber/timberClothingLand clearingCreosote polesPutrescible waste (garbage)Dirt/soilUnderground pipe, culvertsFence (all types)Vegetation

COVID-19 Protocol:
In response to the COVID-19 pandemic, Red Line Roofing & Waterproofing Consultants LLC is committed to implementing enhanced safety protocols to safeguard the health of our clients and staff. These measures include rigorous health screenings and adherence to the Centers for Disease Control and Prevention's (CDC) recommended sanitation and disinfection practices.

Mold Disclaimer:
Red Line Roofing & Waterproofing Consultants LLC expressly disclaims any responsibility for claims associated with mold, including but not limited to its detection, removal, disposal, or remediation. This disclaimer encompasses claims arising from negligence, contractual obligations, or any other legal theories. The client assumes full responsibility for any damages or consequences resulting from mold.

**Client Health Affirmation**:
By signing below, the client confirms the following:

- No one in the household, including the signatory, has exhibited symptoms of COVID-19 in the past 14 days.
- No one in the household has been diagnosed with COVID-19 or knowingly exposed to someone diagnosed with COVID-19 in the past 30 days.
- No one in the household has traveled internationally or to any identified COVID-19 high-risk areas in the past 30 days.
- The client acknowledges that Red Line Roofing & Waterproofing Consultants LLC is not liable for any COVID-19 exposure resulting from inaccuracies in the health information provided.
- The client agrees to release Red Line Roofing & Waterproofing Consultants LLC from any liability related to COVID-19 exposure or consequences arising from the provision of their services.s fee, amounting to 10% of the total contract value, will be applied. This fee is intended as compensation for Red Line Roofing & Waterproofing Consultants LLC for the cancelation, recognizing the challenge of precisely quantifying actual damages. Both parties agree that this fee constitutes a compensatory measure, not a penalty. Red Line Roofing & Waterproofing Consultants LLC reserves the right to retract this proposal or cancel the Agreement if initial pricing contains typographical or mathematical errors, or if unforeseen circumstances cause the project’s cost to exceed the estimated pricing. Furthermore, the company may cancel the Agreement or propose a Change Order in response to uncontrollable material price increases exceeding 5%. The use of “or” in this agreement implies inclusion, “including” denotes an absence of limitation, “days” refers to calendar days, and singular terms encompass their plural equivalents. This proposal is subject to amendment or withdrawal if not accepted within 7 days.

Dump Services/Fees:

C&D MATERIALS ACCEPTED AT THE LANDFILL

Asphalt material/Gypsum wallboard (drywall)/Brick/Lighting fixtures without bulbs or ballasts/Cabinets/Lumber/Clean cardboard/Metal/Concrete/Metal Scraps/Concrete blocks/Plumbing Fixtures (toilets, sinks)/Counter tops/Roofing Materials/Drywall/Pipe/Electrical wire receptacles , conduit/Siding (Non-Asbestos)/Flooring (not carpet or padding)/Windows.

MATERIALS NOT ACCEPTED AS C&D AT THE LANDFILL

Athletic equipment/Furniture/Broken window glass without the frame/Household goods / (Organic Decay)/Carpet and carpet padding/Landscape lumber & timber/Clothing/Land clearing/Creosote poles/Putrescible waste (garbage)/Dirt & soil/Underground pipe, culverts/Fence (all types)/Vegetation

**Client Health Affirmation**:
By booking & agreeing with Red Line Roofing & Waterproofing Consultants LLC, the client confirms the following:

Membership terms

General Membership Terms

STATE OF FLORIDA

MEMBERSHIP TERMS AND CONDITIONS

This agreement ("Agreement") sets forth the terms and conditions of the membership plan ("Membership Plan") provided by [Company Name] ("Company") to individuals residing in the State of Florida. By enrolling in the Membership Plan, you ("Member") agree to be bound by the following terms:

1. MEMBERSHIP FEES AND PAYMENT:

a. Member agrees to pay the monthly membership fee ("Membership Fee") as specified by the Company. The Membership Fee will be automatically charged to the credit card or payment method provided by the Member.

b. Membership Fees are due on a monthly basis, and the first payment will be charged upon enrollment. Subsequent Membership Fees will be charged on the same day of each month until the Membership Plan is terminated.

c. The Company reserves the right to adjust the Membership Fee, subject to a prior written notice to the Member.

d. In addition to the Membership Fee, a convenience card charge will be applied to payments made by credit card. Such charges vary between 2.5% up to 3.95% of the total transaction. This charge will be added on top of the monthly Membership Fee and will be specified on each billing statement.

2. MEMBERSHIP BENEFITS:

a. As a Member, you will be entitled to exclusive incentives and discounts offered by the Company, as specified in the Membership Plan.

b. You will have priority scheduling for services or events, subject to availability and any other applicable terms and conditions.

c. Additional benefits, promotions, and special offers may be provided by the Company from time to time, at its sole discretion, and subject to availability.

3. SNOWBIRD / AUTO RESPONSE SERVICE:

a. Exclusive to snowbird members and others that opt into the AUTO RESPONSE SERVICE, which will be provided to monitor and keep an eye on your property during your absence & to elevate the need to call in the event communications towers are out.

b. The snowbird auto response service comes at an additional one-time cost of $25 per yearly agreement annually & + $15 Per Auto Response to the property along with the Membership Plan unless canceled by the Member. (Photos will be provided to prove service was completed at the address).

c. This service will be renewed & automatically charged $15 per occurrence. (Service only automated at Hurricane Category 1 or better).

c. The Company will utilize automated systems and/or trained personnel to periodically check the snowbird member's property for potential issues, reporting any concerns and, when necessary, coordinating appropriate action per the Member's instructions.

4. MEMBERSHIP PLAN TERMINATION:

a. Member may cancel the Membership Plan at any time by providing written notice to the Company. Cancellation requests will be effective from the last day of the current billing cycle. No refunds or partial refunds will be provided for Membership Fees or convenience card charges already charged.

b. The Company reserves the right to terminate the Membership Plan immediately, without prior notice, if the Member breaches any provision of this Agreement or for any reason determined by the Company at its sole discretion.

5. LIMITATION OF LIABILITY:

a. The Company shall not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising out of or in connection with the Membership Plan, its termination, or any benefits or services provided under the Membership Plan.

b. The Company makes no warranties or representations regarding the availability, accuracy, or quality of any incentives or discounts provided under the Membership Plan, and shall not be responsible for any issues or disputes arising between the Member and any third-party vendors or service providers.

6. GENERAL:

a. This Agreement represents the entire understanding between the parties regarding the Membership Plan and supersedes any prior agreements, oral or written, on this subject matter.

b. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida.

c. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located within the State of Florida, County of Charlotte or other jurisdiction chosen by Red Line Roofing & Waterproofing Consultants LLC.

By enrolling in the Membership Plan, the Member acknowledges that they have read and understood these terms and conditions, and agrees to be bound by them.

Privacy and Refund Policy

Terms & Conditions

Membership terms

General Membership Terms

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